Impact Report 2015-2016

About this report

Veolia is the global leader in optimized resources management. Operating since 20 years in the Africa Middle East region, our 9,900 employees present in 26 countries provide solutions to some of the greatest challenges of our time.
2015-2016 Impact Report Africa Middle East
PDF - 8.69 MB
This report has been created for our stakeholders: employees, customers, suppliers, regional and global peers, NGOs, governments and global investors.
You will get an overview of our 2015/2016 performance, read about our marketing and innovation highlights, and learn how we are preparing to meet the challenges of a changing world such as rapid urbanization, climate change and scarcity of natural resources. We will share how Veolia rethink relationship with natural resources so that water, materials and energy are valued as precious, limited resources to be protected and preserved. With a series of features and case studies, we will demonstrate the impact of our Resourcing the world strategy is having on people, planet and the communities.

Innovation is all about adapting to the needs of our markets through efficient and sometimes new business models. The digital economy has challenged the boundaries of traditional markets. While we are in a transition phase, these new emerging business models with high added value are the key to our future development.

Patrice Fonlladosa, President and CEO, Middle East and Africa

Our strategy

Africa Strategy


Innovation: catalyst for growth

To carry out its mission to resourcing the world, Veolia defined objectives of development, which are based on a strategic plan, a growth plan and a marketing plan. The innovation process is essential in achieving these objectives.
2016 is the year of innovation for Veolia Africa Middle East. And with the involvement of our collaborators, we have identified four growth levers projects:
  • The innovation ambassadors
  • Revitalizing our partnership approach
  • Innovation LATAMO

Contributing to local development: Acting for economic and social development in Africa

Veolia strongly contributes to the economic and social development of Gabon, Niger and Morocco, not only by the nature of the services it manages but also by the distribution of revenues generated by the activity of its subsidiaries (investment, employment creation, use of subcontractors, etc.).
In Tangier and Tetouan, more than half of the turnover generated by Amendis's activities (subsidiary of Veolia in Morocco) was distributed to suppliers and service providers. Nearly 13% of the turnover was dedicated to investments related to the water sectors, sanitation and electricity. In Rabat, nearly two thirds of the turnover generated by Redal’s activities (subsidiary of Veolia in Morocco) benefited suppliers and service providers, generating hundreds of jobs. And more than a quarter of the generated revenue was divided between; the employees salaries and the investment.
In Niger, from the beginning of the contract in 2002 until 2015, 62% of revenues benefited suppliers and service providers and more than 20% have involved the employees’ salaries. SEEN's activities strongly boosted local employment.
Lastly, in Gabon, more than 20% of the wealth created by the SEEG was devoted to investments since the beginning of the contract in 1997. Moreover, more than half of the turnover benefited national suppliers and providers, with a very positive effect on the local economy.


Facing climate change

Niger Water
Drinking water and sanitation, waste collection and treatment, power distribution... Access to essential services is one of the cornerstones of economic development and poverty reduction. The impact of climate change on access to essential services is a stake, which Veolia took the measure.
Even in the poorest countries, being deprived of access to water is not a fatality. In Niger, infrastructure adapts: installation of fountains in urban centers and peri-urban allows millions of people to access clean drinking water. In this West African country, the water access issue is crucial. Niger is ranked last in the Human Development Index established by the United Nations Development Program (UNDP).
Its population is growing strongly, by 4.2% a year, resulting in a dramatic increase in the number of inhabitants in the cities. These two factors combine to cause a sharp increase in the demand for drinking water. “The challenge is to meet this demand and to find the skills locally,” says Rémi Bourgarel, director of Société d’Exploitation des Eaux du Niger (SEEN). The Group works with donors like the World Bank and the French Development Agency, which finance infrastructure development in order to supply the districts as quickly as possible.
Water resources are widely present in the country: the Niger River, which crosses the capital, Niamey, has sufficient but irregular flow over certain periods of the year. Veolia treats this water with the same technology and the same quality standards as in Europe. But the Group does not only supply the capital: it is present in 54 provincial towns. For those too far from the river, groundwater is captured by drilling. As for the countryside, devoid of any infrastructure for drinking water and outside the scope of the Veolia contract, they are supplied by wells and boreholes installed by the residents. Niger does not have infrastructure for sanitation, but this subject is being studied with the French Development Agency. However, even if the lack of sanitation is a problem in some areas, “the majority of the water distributed is not rejected, and thus can not be retreated, says Rémi Bourgarel. Indeed, consumption of individual water is low, about 20 liters per person per day, against 180 liters in France.” This is why Veolia remains focused on pressing needs: access to drinking water for the greatest number.


The cleanup of the bay of Tangier

Tangier Cleaning
Since 2002, significant investments have been made to equip all regions of Morocco with an important infrastructure for wastewater treatment. Veolia through its two subsidiaries Redal and Amendis greatly contributed to improving the water quality to preserve the cities immediate ecosystem where it operates and in particular the waterfront of cities like Tangier.
As we approach the marina in Tangier, no one doubts that the Moorish Kasbah style building, typically Tangier style, houses one of the largest wastewater treatment plants in Morocco. This infrastructure at the forefront of technology and processes, has mobilized a budget of 600 million Dirham, treats the wastewater of the city, more than 120,000 m3/day, prior discharge to the sea via an emissary at 2.2 km from the shore. The construction is designed to ensure the pretreatment of 218,000 m3 per day in 2027, in order to support the development of the city and its region.
The clean-up program of the Bay of Tangier set up by Amendis has, in addition to improving the inhabitant’s quality of life, contributed to the city tourism and economic development. The pretreatment station of Tangier harbor helped to preserve the coastline and gave the opportunity to the city residents and visitors to reclaim this living space.
The treatment plant processes are certified ISO 14001 [certification for Environmental Management System] and it allowed Tangier beaches to be accredited the famous Blue Flag label, labeling awarded to beaches whose bathing water quality is among the best in Morocco.



Impact Report Conclusion