Veolia has developed downloadable smartphone applications that give customers easy access to key services relating to their account. These applications also offer GPS-specific information about water quality.
Veolia has adopted a multi-channel approach that allows each customer to choose their preferred method of contacting the relevant services. Veolia offers far more than simple telephone services, ensuring tailored support to meet all customer needs.
In all countries where it manages public water services, Veolia offers a doorstep approach through a range of branches and mobile agencies for suburbs. We implement social tariff policies for services with Local authorities, in all countries where we operate.
Veolia offers a wide range of payment options to make life easier for customers, including direct debit, monthly billing, and online payment with a smartphone or bank card.
> Account management : statements, billing and due dates
> Metering : installation and management of meters
> Managing and deploying social systems on behalf of authorities
Site : Ajman, Emirates Arabes Unis
Durée : 27 ans
Veolia solution:
- Establishment of a 24/7 call center and physical centers
- Develop mobiles application to facilitate customer payments
- Operate a state-of-the-art customer management with billing, collection and customer relationship management
- Implement a mapping system to assist with collection system operation
The biggest customer service contract, Tokyo Metropolitan Government, Tokyo, Japan,
Site : Tokyo, Japon
Durée : début 1984, renouvelé en 2015 pour 5 ans
Veolia solution :
- Hire and train 180 meter reading staff in the record time of 6
- months
- Customer reception
- Arrears management