Contact Us

New Zealand Enquiries

New Zealand Enquiries

Veolia is committed to providing high quality water and wastewater services which meet the needs of the Auckland community. Our team can assist you with inquiries regarding:
  • Meter reading, billing and collection of revenue
  • Customer services
  • Operations and maintenance of the water supply and wastewater collection systems
  • Planning, design, construction and finance of new infrastructure.

Inquiries about stormwater drainage should be directed to Auckland Council.

Contact Us

Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person.

Contact us

Telephone: (09) 295 0515
Fax: (09) 296 2632
Emergency services (24hr): (09) 295 0515
Email us:  

Visit Us

Veolia Water
61-63 O’Shannessey Street, Papakura
10am to 5pm Mondays,
8.30am to 5pm Tuesdays to Fridays,
Statutory holidays – closed


PO Box 72-243 Papakura 2244 Auckland            

Our customer services team is available via telephone during the office hours stated above (except on statutory holidays). We aim to answer your calls promptly and professionally and provide follow up calls within 24 hours.

We welcome your feedback on our services. Your feedback and correspondence is valuable to us and we encourage you to contact us should you have any concerns with any of our services or if you have ideas for how we can improve.