Dedicated Account Management
Transparent. Specialised. Service Excellence. At Veolia we know no contract or client is the same, so we deliver an account management team whose skills, expertise and industry knowledge best match your needs.
Specialised Account Management Structure
Veolia sees our clients as valued partners and in order to maintain transparency, operational capacity and service excellence, our major contracts are managed via a specialised account management structure, which includes functional heads such as health and safety, sustainability, communications, IT and business analysis.
Our structures key purpose is to be the conduit between you and our customer service and operational teams responsible for completing works. This account management team is tailored to suit your needs, delivering customer intimacy and responsiveness.
Depending on the size and scale of your contract, Veolia looks at implementing a two-tier customer relationship model which ensures that we are close to you at both the operational level (focused on contract performance) and at the corporate level (focussed on contract management).
Veolia also has an established Project Support Team that provides assistance to our account management teams. This team was developed to support our service contracts across all Australian and New Zealand locations, across major contracts.
These support functions are typically made up of representation from areas including:
- Information Technology
- Research & Development
Focus on Service Excellence
Service excellence is not just a commitment that Veolia makes to our customers; it is in fact our business ethos. As we are a service business, it is an imperative that we deliver what we promise, that we communicate effectively and that we implement operational efficiencies.