Municipal & Residential

Municipal Water Management

2.3.1 Municipal water

Efficient. Safe. Secure Water Supply. At Veolia we offer complete municipal water management services ranging from investigation and identification of appropriate technology, through design and construction, to operations, maintenance and long term management.

Local government plays an important role in water management and the delivery of water services to local communities. We share an economic imperative to work together to find the most efficient and valuable solutions. In order to provide safe and secure water supply and sewerage services to the local community each step of the water cycle must be effectively managed - from extraction, treatment, storage and distribution of drinking water through to the collection, transportation, recycling and restitution of wastewater. Municipal water initiatives of this size are not without their own unique challenges including:
  • Rising productivity demands
  • Tight capital budgets
  • Stakeholder management, including odour, noise, transportation
  • Improving service levels to customers
  • Maximising network performance while minimising disruptive maintenance
  • Ageing assets and infrastructure

Plugging in Veolia's municipal water management solution

We can plug in to your organisation to help improve service levels, solve ageing network problems and provide access to both specialists and bundled service capabilities.
  • Improve Service Levels
We can assist you to reduce your operating costs by gaining operational efficiencies whilst maintaining or improving your service levels.
  • Solve Ageing Network Problems
Maintain or upgrade your network with our low impact methodologies, such as trenchless excavation and remote pipe relining.
  • Access to Both Specialised and Bundled Service Capabilities

Solutions for the Municipal Water Sector

Desalinated Water
Desalination is the process of separating salt from seawater to produce fresh drinking water. This is done in one of two ways - thermal desalination (heating the seawater and condensing the vapour to produce fresh water) or reverse osmosis (pushing seawater through a membrane to separate salt and impurities from the fresh water).
With the amount of rainfall expected to continue decreasing, and Australia's population on the rise, seawater desalination, a completely non-rainfall dependent source of water, is being adopted as part of an integrated approach to managing water supply and demand.
Veolia has been responsible for more than 200 desalination plants around the world and has built 15 per cent of the world's desalination capacity. Globally, we are responsible for desalination plants in Spain, Bahrain, the United Arab Emirates, Saudi Arabia, Oman and Israel. We are also the main entity responsible for the operation and maintenance of what is currently the largest seawater reverse osmosis desalination plant in the world at Ashkelon in Israel, which produces 320 million litres of drinking water per day. In fact, we are responsible for the long term operations of seawater reverse osmosis plants with a combined production capacity of more than 1,000 million litres per day of potable water.
In Australia, Veolia is responsible for the long term operations of the Gold Coast Desalination Plant in Queensland and Sydney's Desalination Plant. Both of these energy efficient plants use reverse osmosis, as this process consumes less energy, producing cheaper fresh water with a better final product.
Recycled Water
Recycling water is another aspect of water resource management, increasing overall water availability by providing an alternative and additional water supply.
Veolia is a world leader in designing, constructing and operating wastewater recycling plants, treating wastewater and creating purified recycled water. It has a local and international track record in producing economical and ecologically-sound water recycling solutions.
Across the world, the company has developed wastewater reuse projects which provide more than two billion litres of recycled water a day for municipal and industry customers. Our 100+ water reuse installations have provided water equivalent to the consumption of 14 million people.
Veolia in Australia is a foundation partner in the Australian Water Recycling Centre of Excellence, to develop and commercialise new water recycling technologies for the benefit of the nation. In Australia, water recycling contracts and large scale water recycling projects have been successfully implemented for irrigation in agriculture, to water parklands and for use in industry. We continue to work to help Australia secure alternative water supplies including:
  • The Western Corridor Recycled Water Project – we are the scheme operator for advanced water treatment plants and pipelines to produce safe, purified recycled water
  • The Fairfield Recycled Water Plant – we are the operator of the Fairfield Recycled Water Plant which delivers recycled water to industrial customers in western Sydney and has a capacity of 20 million litres per day
  • The Gerringong Gerroa Sewerage Scheme – our team designed, built and now operates the sewerage plant designed to reuse 80 per cent or more of the treated effluent in local farm irrigation
  • Ballarat North Water Reclamation Plant – we are the operators of this reclamation plant which delivers up to 8.5 billion litres per day of treated wastewater for agricultural and industrial use in the Ballarat region
Water Treatment
Throughout Australia and New Zealand, Veolia manages, maintains and operates water treatment plants, ranging in capacity from three million litres per day to 250 million litres per day, including water treatment plants in:
  • New South Wales - operating two filtration plants producing drinking water for up to half a million residents across Illawarra and Woronora on behalf of Sydney Water
  • Victoria - operating and maintaining three advanced water treatment plants in Bendigo, Castlemaine and Kyneton which service 110,000 residents
  • New Zealand - operating and maintaining seven small water treatment plants in Ruapehu to serve the district's population base of 15,000
Wastewater Treatment
Veolia manages, maintains and operates wastewater treatment plants across Australia and New Zealand, ranging from three million litres per day to 20 million litres per day, including:
  • Ballarat North Water Reclamation Plant and Reuse Plant, Victoria - this plant is capable of treating 8.4 megalitres of wastewater per day while improving the quality of treated water discharged to the environment. It also includes a thermal sludge dryer which produces biosolids to a standard suitable for beneficial land based reuse, such as fertiliser.
  • Wellington, New Zealand - operating and maintaining two advanced wastewater treatment plants in Moa Point and Western as well as a sludge dewatering plant, a 9 km pipeline and a 1.8 km outfall pipe
Networks Management
Veolia provides comprehensive maintenance programs for water and wastewater networks, involving emergency and planned repairs, cleaning sewer mains and water storage tanks, cathodic protection, mains flushing, detecting leaks, maintaining mechanical and electrical assets, and monitoring network performance.
Our capabilities and expertise in network optimisation have delivered excellent outcomes for key networks including:
  • Adelaide, South Australia - throughout the 15.5 year contract, Veolia's subsidiary, United Water collected more than 6,000 water samples from 130 customer taps throughout the Adelaide metropolitan area annually. United Water also performed more than 17,000 tests to meet key performance indicators of colour, turbidity, pH, coliform bacteria, E.coli, fluoride, manganese, chlorine, iron and soluble aluminium. By optimising network performance, United Water lifted the rate of tap samples free from coliforms from 90 percent to 98 percent.
  • Papakura, New Zealand - since 1997, Veolia Water has improved the water quality grading (as assessed by the Ministry of Health) in Papakura's pipe network from a B grade or lower to an A grading. Combined with an A grading for water treatment, Papakura residents are now consistently receiving water of the highest quality.
Smart Water


Veolia’s Smart Water Services have been designed to support water authorities and industries improve their water network management and infrastructure. They offer more than standard maintenance services or equipment supply, by offering unique innovations which are tailored to suit your water operation’s needs, including
  • Aquadiag: a mobile unit for network water diagnosis
  • Water Traceability: Combining state-of-the-art water quality sensor technology and network management expertise to continuously trace water quality across our clients systems
  • Meters Management: Reducing non-revenue water by improving the management of our client’s meter fleet, including replacement, servicing and sizing
Water Meter Unit
The Water Meter Unit is a NATA (National Association of Testing Authorities, Australia - Accreditation number 13619) accredited calibration laboratory operated by Veolia and located in Eagle Farm, Queensland. The Water Meter Unit laboratory is operated by an experienced team and undertakes calibrations, testing and repairs for a range of urban and non-urban water meters and other flow/volumetric measuring devices for local, state, national and international customers.
Veolia's Water Meter Unit is appointed by the Federal Government’s National Measurement Institute (NMI) as an independent approving authority of utility meters and as a utility meter verifier for water meters. The unit is also recognised as a leader in water meter fleet management ensuring the accuracy and legal compliance of water meters with a flow range of 4 L/hr to 300 kL/hr.

One of five such laboratories operated by Veolia worldwide, the Water Meter Unit is fully equipped to test the accuracy of all types of water metering devices including mechanical, electro-magnetic, and ultrasonic meters. The unit is also fully equipped to repair/refurbish damaged or used meters and calibrate new and in-service meters with tests and calibrations performed to comply with international, Australian and national standards, national instrument test procedures, industry codes of practice and client specific flow rate requirements.

Laboratory overview

  • Eight independent test rigs with various testing capacities and flow rates adjustable from 4L/h to 300m3/h
  • Endurance test rig
  • Standpipe test rig
  • Hot water test rig
  • Fully equipped repair workshop
  • All tests and repairs are performed by a staff of five fully trained, dedicated and experienced technicians
  • All staff members are Signatories for the Water Meter Unit in accordance with our NATA Scope of Accreditation

Services Overview

Thanks to the experience of the staff, the automation and the large space available at the Water Meter Unit, we can accommodate any specific demand in the laboratory. In addition, specific requests can be accommodated on site for Municipal, Industrial and Agricultural Industries. Key services include
  • Testing
  • Calibration
  • Pattern Approval testing
  • Verification testing
  • Endurance / Reliability testing
  • Repair / Refurbishment and Recalibration
  • Condition reporting
  • Fleet Audits
  • Certification
  • Configuration testing
  • R&D testing
  • Hot Water testing
  • Pressure Loss testing
  • Flow Disturbance testing
  • Orientation testing
 For enquiries or to contact the Water Meter Unit please email