Veolia ensures sustainable access to basic water, cleanliness and energy services for its partners, delegating authorities and industrial clients. We are committed to ensuring that everyone has access to quality services, developing locally appropriate solutions. In particular we support policies that target the most disadvantaged people and / or neighborhoods.
Provide and maintain services essential for health and human development.
Through its contracts with local authorities, Veolia provides 100 million people with drinking water, almost 61 million people with wastewater services, 39 million people with waste collection services and nearly 7.9 million people with heating services worldwide.This commitment comes in the form of responses to calls for tenders in the territories and countries where access to services is a major human development issue, and formal requests from the authorities.In developing and emerging countries, the Group has accompanied many cities through contracts including explicit targets or incentives for expanding the service and maintaining access to services. Since the Millennium Development Goals were established in 2000, the Group has helped to ensure 7.2 million people have access to drinking water and has connected more than 3.3 million people to sanitation services , notably through its social connection programs in Africa and Latin America. The Group relies on societal engineering, Acces, applicable to all its business lines and integrating the three areas in technical engineering, financial and institutional engineering, societal engineering and customer relations.
Veolia in particular ensures it provides all its customers with proximity tools and tailored actions adapted to the specificities of the local areas and the needs of the population. Veolia has therefore made mediation a differentiating area in its strategy. The Group partners with local players from the business world and civil society which are as close as possible to the local population in order to identify weak signals, anticipate possible barriers to access to services, raise awareness, inform and support users in their efforts. Mediation mechanisms ensure Veolia’s operational performance and a close relationship with customers.
Access to essential services remains a key issue in the Group’s strategy. However, Veolia contributes more extensively to the objectives of the international community through its activities and its commitments. The Group has therefore initiated a discussion that includes its stakeholders to define a structured, precise and quantified response regarding its overall contribution to the new SDGs.
This study confirms in particular the role of Veolia as a major player of the sustainable city (SDG 11) through the management of essential serviceswater, sanitation (SDG 6) energy (SDG 7) and environmental services (SDG 11).
The Veolia Foundation helps develop access to essential services as part of its international solidarity activities (humanitarian emergencies and development assistance), which is one of its three priority areas, and builds partnerships with United Nations agencies (UNICEF, UNHCR), major international organizations (Red Cross, ACF, MDM, International Solidarity, Oxfam, etc.) and supports governments. It provides financial support and makes the skills of Group employees available (Veoliaforce).