Lay out, as factually as possible, the information you have
concerning :
- The situation and context;
- Company organization and procedures, the managers/supervisors with the authority to make a decision;
- The issue or emergency at stake for the company and other principals. In addition, try to identify the facts you don't have. If possible, try to supplement your information using objective sources. Carefully re-read the program (active link) and the internal rules, procedures and policies, if any, that might apply to the topic. Try to identify the applicable rules and to phrase your question precisely.
