A new approach to city management

This has led the company to develop urban-planning operations through a cross-category approach to urban development embodied by its Eco Environnement Ingénierie (2EI) solutions.

• 2EI Website

As a result, Veolia Environnement has embarked on win-win partnerships with authorities through which part of its fees are paid based on its ability to meet performance criteria which are incorporated into contracts. Examples include safety, business performance and environmental impact.

• Our CSR Performance

Real-time information for users also paves the way toward improved business performance underpinned by an increasingly responsive, tailored approach to customer relations.

Veolia Water's extranet, for instance, allows local authorities to monitor work carried out on their network, check billing and access useful information.

Elsewhere, as part of the campaign to improve passenger services, Veolia Transport has unveiled "BPass" on the public transit system in Nice, France. The solution uses NFC (Near Field Communication) technology to turn mobile phones into electronic tickets.

The company has also set up the Veolia Observatory of Urban Lifestyles: a rich source of information that improves awareness of the priorities and expectations of the inhabitants of some of the world's biggest cities. Findings are regularly updated, giving local authorities information on the needs and wishes of the people they serve, while at the same time influencing Veolia Environnement's decisions in terms of its strategy development and the solutions it can provide.