Ensuring access to basic services, fair distribution of resources and conserve them for future generations are crucial challenges for our communities. Veolia works toward these goals on a daily basis by consistently monitoring our CSR and ambitions add to our appeal with all our stakeholders, which most importantly include our customers, our employees, and our investors. The way in which we integrate into our environment, support our employees, and keep up a dialogue with our stakeholders determines our right to operate and has an impact on our competitiveness.
Our ambition translates into 9 commitments with 12 key indicators and objectives for 2020. Collaboration at every level in the Group has clarified and identified the priorities in Veolia’s CSR strategy. This long-term approach to progress goes right to the very top of the company.
Because global sustainable development is essential, because sustainable development in the regions we serve is the reason for our existence, and because the well-being of our employees determines our performance, we have chosen to build and present our commitments and our performance on the basis of these three aspects.
Resourcing the world
Day to day, our ambition is "resourcing the world" to address the major environmental issues: conserving natural resources, combating climate change and protecting biodiversity. We deliver on this ambition every day through a determination to manage the sites we operate in an exemplary way and to provide the most efficient and innovative solutions to our customers. Since 2002, Veolia has measured and controlled the impact of its activities on both the environment and public health. Its environmental management system (EMS) is completely transparent and includes around one hundred indicators.
Environmental performance, at the heart of Veolia's value creation
The sustainable development of our planet is a necessity. The sustainable development of the areas where we operate is our purpose. The wellbeing of our collaborators determines our performance.
For all these reasons we have decided to build and present our commitments.
Veolia's business is characterized by its strong local roots and direct interaction with people’s everyday lives. The Group's expertise and its development of original support solutions helps it improve access to essential services across a broad spectrum of contexts and countries, meeting the expectations of the authorities who entrust Veolia with the management of their services. Efficient services enhance regional appeal and competitiveness.
In addition, Veolia seeks to deploy new relationship models with its stakeholders in order to jointly build partnerships that create value, support entrepreneurship and innovation, and maintain responsible relationships with its suppliers as part of a sustainable purchasing policy. In particular this includes incorporating sustainable development issues in the bidding process, evaluating the CSR performance of our suppliers and, through them, developing the local economic fabric. The societal value created is measured in the social reports and purchasing reports, the main indicators for which are given the CSR Performance Digest
Build new relationship and value creation models with our stakeholders
Veolia’s prime responsibility is to ensure the well-being and fulfilment of its 174,000 employees. More than ever, in the context of a new, more integrated Veolia, the Group intends to fully assume its corporate social responsibility as an employer of choice for its employees and for the regions. Our commitment is reflected in the priority given to health and safety, through the attention paid to our employees’ professional development, through the action and commitment of our managers to social responsibility and through respect for and dialogue with our internal stakeholders. Since 2001, the Group has many indicators world-wide that are collected through a single tool especially for social data. It helps to accurately identify the realities and operational practices in terms of human resources.
Veolia is evaluated on its governance, human resources management, environmental performance, sustainable purchasing, and societal performance, through which it qualifies for inclusion in specialized stock-market indexes.