Quality Management

Our Quality Management Systems provide the framework for us to ensure the highest quality installations during all project stages.

They include:

  • Work Method Statements (WMSs)
  • Inspection and Test Plans (ITPs)
  • Quality Check Sheets
  • Material Installation Guidelines
  • Photograph Diary
  • Marked up As-Built Drawings (upon request).

We perform internal and external audits, carry out thorough management reviews and put preventative measures in place to ensure all standards are met.
 

Are any plans provided as part of Veolia’s quality management system?

Yes, at Veolia, staff follow a tailored Quality Safety and Environmental Management Plan (QSEMP), which enables site managers to develop plans specific to both their own sites and client sites.

The QSEMP is project-specific for each client and aligns with Veolia’s overarching Business Management System (BMS), client requirements and relevant legislation and codes of practice.
 

Are there any regular contract reviews as part of Veolia’s quality management system?

We conduct performance reviews as part of our regular service delivery model.

Veolia records all ratings into our system and uses them to inform future operational planning for greater performance and to enhance the quality assurance framework across our organisation.
 

Want to learn more about Veolia’s quality management system for the industrial market?

If you wish to learn more about our contract management model and/or how we manage our operational compliance, please go to the respective pages linked.

If you wish to speak to someone, please follow the instructions below:

In Australia:
Please submit an online request for quote form, and a customer service centre representative will be in touch with your shortly.

For all other general enquiries, please submit an online enquiry to our customer service team or call us at 132 955.

In New Zealand:
Please submit an online request for quote form, and a customer service centre representative will be in touch with your shortly.

For all other general enquiries, please submit an online enquiry to our customer service team or call us at 0800 325 542.