Water is Precious
Auckland is experiencing a severe drought. The Hunua and Waitakere ranges – home to our city’s water storage dams – have received 65 per cent less rain than normal since the start of the year. This means the volume of water stored in our dams is getting lower by the day.
We encourage you to keep washing your hands. That’s essential right now! But please help us conserve water.
Auckland Drought Restrictions
Auckland Council has announced water restrictions will come into force from 16 May 2020. More information can be found at the Watercare Drought Response webpage.
Who will the restrictions apply to?
The restrictions will apply to everyone who uses water from the Auckland metropolitan network. This includes all residents and business located in Papakura, Drury, Takanini, Karaka and Hingaia.
What are the restrictions for residential water users?
From 14 December 2020, residential water users can:
- use hand-held hoses and water blasting devices, so long as they are fitted with trigger nozzles.
What are the restrictions for commercial and other non-domestic water users?
Commercial water users can:
- Use a hand-held hose fitted with a trigger nozzle
- Use a regular hose for health, safety, emergency and biosecurity reasons
- Operate a car wash service
- Water sports fields, plants and paddocks using irrigation systems fitted with soil moisture sensors or rain sensors.
How can you help us to respond to the drought?
Six top tips for being water-wise:
- Find and fix leaks
- Turn off the tap when brushing your teeth or shaving.
- Try to shower for four minutes or less.
- Check to make sure your toilet cistern isn’t leaking. Put a few drops of food colouring in the cistern. If colouring ends up in the toilet bowl without flushing, you have a leak.
- Wash full loads of laundry whenever possible. This will save water and energy.
- When hand-washing dishes, fill the sink rather than washing the dishes under a running tap.
Contact Us
Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person. Our customer services team is available via telephone during the office hours stated above (except on statutory holidays). We aim to answer your calls promptly and professionally and provide follow up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures.
Telephone: (09) 295 0515
Fax: (09) 296 2632
Emergency services (24hr): (09) 295 0515
Email us: [email protected]
Visit Us
Veolia Water
107 Great South Road, Papakura
10am to 5pm Mondays,
8.30am to 5pm Tuesdays to Fridays,
Statutory holidays – closed
Post
PO Box 72-243
Papakura 2244
Auckland
Feedback
We welcome your feedback on our services. Your feedback and correspondence is valuable to us and we encourage you to contact us should you have any concerns with any of our services or if you have ideas for how we can improve by emailing [email protected].