Papakura Customers

Veolia has been providing high quality water and wastewater services to the Papakura Community since 1997. Our local team can assist you with inquiries regarding:

  • Meter reading, billing and collection of revenue
  • Customer services
  • Operations and maintenance of the water supply and wastewater collection systems
  • Planning, design, construction and finance of new infrastructure.

Inquiries about stormwater drainage should be directed to Auckland Council.
 

Contact Us

Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person. Our customer services team is available via telephone during the office hours stated above (except on statutory holidays). We aim to answer your calls promptly and professionally and provide follow up calls within 24 hours. Veolia also provides 24 hour emergency service for major water and wastewater service failures. 

Telephone: (09) 295 0515
Fax: (09) 296 2632
Emergency services (24hr): (09) 295 0515
Email us: nz-customerservice-water@veolia.com  
 

Visit Us

Veolia Water
61-63 O’Shannessey Street, Papakura
10am to 5pm Mondays,
8.30am to 5pm Tuesdays to Fridays,
Statutory holidays – closed
 

Post

PO Box 72-243
Papakura 2244
Auckland

 

Feedback 

We welcome your feedback on our services. Your feedback and correspondence is valuable to us and we encourage you to contact us should you have any concerns with any of our services or if you have ideas for how we can improve by emailing nz-customerservice-water@veolia.com.

Water Saving Tips

We're encouraging our customers to rethink their water use at home with practical hints and tips. Water is a precious resource.
Here's how you can rethink water use in the bathroom.

Water Saving Tips

We're encouraging our customers to rethink their water use at home with practical hints and tips. Water is a precious resource.
Here's how you can rethink water use in the kitchen.

Water Saving Tips

We're encouraging our customers to rethink their water use at home with practical hints and tips. Water is a precious resource.
Here's how you can rethink water use in the laundry.

Water Saving Tips

We're encouraging our customers to rethink their water use at home with practical hints and tips. Water is a precious resource.
Here's how you can rethink water use in your outdoor areas.