Papakura Customers

Veolia has been providing high quality water and wastewater services to the Papakura Community since 1997. Our local team can assist you with inquiries regarding:

• Meter reading, billing and collection of revenue
• Customer services
• Operations and maintenance of the water supply and wastewater collection systems
• Planning, design, construction and finance of new infrastructure.

Inquiries about stormwater drainage should be directed to Auckland Council.
 

Contact Us

Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person.
 

Contact us

Telephone: (09) 295 0515
Fax: (09) 296 2632
Emergency services (24hr): (09) 295 0515
Email us: nz-customerservice-water@veolia.com  
 

Visit Us

Veolia Water
61-63 O’Shannessey Street, Papakura
10am to 5pm Mondays,
8.30am to 5pm Tuesdays to Fridays,
Statutory holidays – closed
 

Post

PO Box 72-243
Papakura 2244
Auckland

Our customer services team is available via telephone during the office hours stated above (except on statutory holidays). We aim to answer your calls promptly and professionally and provide follow up calls within 24 hours.

Veolia also provides 24 hour emergency service for major water and wastewater service failures. Please call us on (09) 295 0515 to speak with an operator.

We welcome your feedback on our services. Your feedback and correspondence is valuable to us and we encourage you to contact us should you have any concerns with any of our services or if you have ideas for how we can improve by emailing nz-customerservice-water@veolia.com.