Auckland Drought Restriction Update
Auckland Council’s governing body has unanimously agreed to lift the region’s remaining outdoor water restrictions including the prevention of the use of sprinklers, taking effect on Saturday 23 October 2021.
Over the past 18 months, the mandatory water restrictions has significantly reduced water use which together with winter rainfall has had a positive impact on Auckland's water storage, with dam levels rising to over 92% full – which is considered normal for this time of year. Aucklanders have done a fantastic job of reducing their water consumption over the 17 months since restrictions were first introduced—saving more than 20 billion litres.
Veolia will continue to encourage our customers to use water wisely. Water is a precious resource and should be used sustainably.
Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person. Our customer services team is available via telephone during the office hours stated above (except on statutory holidays). We aim to answer your calls promptly and professionally and provide follow up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures.
Telephone: (09) 295 0515
Fax: (09) 296 2632
Emergency services (24hr): (09) 295 0515
Email us: [email protected]
107 Great South Road, Papakura
10am to 5pm Mondays,
8.30am to 5pm Tuesdays to Fridays,
Statutory holidays – closed
PO Box 72-243
We welcome your feedback on our services. Your feedback and correspondence is valuable to us and we encourage you to contact us should you have any concerns with any of our services or if you have ideas for how we can improve by emailing [email protected].