Papakura Customers

Paying Your Bill

Paying your bill

Veolia is responsible for billing you for your water and wastewater services. This includes water consumed and the wastewater discharged to the sewer network.

 

Paying My Bill

Understanding Your Account

Billing occurs once every three months (monthly for some industrial and commercial users) based on meter readings. In instances where we cannot access your meter or the meter has stopped, an estimate amount based on typical consumption is provided.

Residential Customers
There are two parts to your Bill:
  • Water - this is charged on the amount of water measured by your water meter
  • Wastewater - this is charged at 80% percent of the water that flows through your meter.

Industrial and Commercial Customers
There are three parts to your Bill:
  • Water - this is charged on the amount of water measured by your water meter
  • Wastewater volumetric - this is charged as a percentage of the water that flows through your meter.
  • Wastewater fixed charge
Trade Waste  Customers
There are three parts to your Bill:
  • Water - this is charged on the amount of water measured by your water meter
  • Wastewater volumetric - this is charged at a percentage of the water that flows through your meter. The wastewater percentage varies depending on industry type and the estimated discharge volume.​
  • A wastewater fixed charge.
 Charges Please contact us for Tradewaste Customer Charges
Ways to Pay

Different ways to pay

Direct debit 

Set up a direct debit payment and we'll take the amount due from your bank account on the due date. Complete a Direct Debit Form and send it to us.
 

Internet banking

Veolia Water Services is set up as a pre-loaded payee at all major banks. It will show as an option, e.g. under Pay a bill/Search for a biller.
If your bank does not have Veolia set up as a payee, you will need these details to add a self-selected payee :
  • Bank account name: Veolia Water Services
  • Bank: Westpac
  • Branch: Papakura, Auckland, 1023, New Zealand
  • Account number:   03-0399-0255426-002
  • Reference number: Use the account number on your bill as our reference.  

Automatic payment

You can set up an automatic payment arrangement with your bank.  A fixed amount will then come out of your bank account at set intervals to pay for your water bill.
To set up an automatic payment:
  • Download the automatic payment form.
  • Print and complete the form.
  • Send it to your bank for processing. We do not require a copy.
All major banks also provide online automatic payment set up.

Cheque

Make a cheque out to Veolia Water Services (ANZ) PTY LTD and post it together with the payment slip to:
Veolia
PO Box  72243
Papakura 2244
Auckland


Please allow a minimum of five working days for payments made by cheque to appear on your account. 

In person

Take your payment slip to our Papakura Office. You can pay by cash, cheque or EFTPOS.
Help Paying Your Bill
If you are having difficulty paying your bill, please let us know as soon as possible as we may be able to help. We recognise that from time to time some of our customers may experience hardship in paying their account and we will always try to assist with special payment arrangements that may be necessary.

If your account is overdue, we will send you a notice requesting payment within 14 days. If payment is not received, recovery action will commence which may result in a restricted water supply, debt collection and/or legal action.

We will not restrict your water supply if:
  • You have agreed alternative payment arrangements with us for an overdue account
  • There is an unresolved dispute to an amount owing on your account
  • If you are on our Special Needs Register we will not restrict your supply unless we have first contacted you and taken all reasonable steps to come to an alternative arrangement with you.
 
If payment for the account and reconnection is received before 3pm Monday to Friday, water supply will be restored to the property within three hours. If payments are not made before 5pm, there may be delays before water supply will be restored. An additional charge may also be applied.
 

Change my contact details

It is important that you tell us of any changes to your account.  If we cannot contact you or if you fail to update us of the new owner/occupant details then you may continue to be liable for charges to that property and may incur additional charges.
 
Fill in the Customer Information Update Form and return to it Veolia in person to our Papakura Office, by post, or email via nz-customerservice-water@veolia.com