Papakura Customers

Learn about who we are and what we do

Veolia operates the retail water and wastewater infrastructure in Papakura under a Franchise Agreement with Watercare Services. 

    Every day Veolia brings its global expertise and more than 160 years of experience to safeguard public health and protect the environment for more than 620 000 New Zealanders. We do this through the efficient operation and maintenance of more than 350 water and wastewater facilities, including 33 water treatment plants and 29 wastewater treatment plants.

    We deploy smart asset solutions to manage 5400 km of underground assets - carrying out inspections, monitoring performance data and managing terabytes of data to target

    interventions so that we can keep the drains flowing, avoid sewer overflows, and ensure every ratepayer dollar is spent where it will have the most significant impact.

    Our extensive local, national and global expertise ensures we can connect the right solution to any challenge. Veolia is responsible for the provision of water and wastewater services to the Papakura Community.  This includes:

    • Meter reading, billing and collection of revenue
    • Customer services
    • Operations and maintenance of the water supply and wastewater collection systems
    • Planning, design and construction of new infrastructure. 


    Watch the video: Welcome to Veolia Papakura


    Contact us

    There are many ways to contact our team

    Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person aim to answer your calls promptly and professionally and provide follow-up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures. 

    Contact Us

     Telephone /Emergency (24hr): (09) 295 0515 

    Fax: (09) 296 2632

    Email us: [email protected]  

    Visit Us

    Veolia Water
    Address: 107 Great South Road, Papakura
    Opening Hours: Monday (10am - 5pm) 
    Tuesday - Friday (8:30am - 5pm)
    Saturday, Sunday, Statutory holidays – closed 


     PO Box 72-243
    Papakura 2244

    Email Enquiries

     Contact us via the form below

    Papakura Customer Portal

    To better serve our customer's needs Veolia New Zealand is launching a new customer portal that will allow our customer to better manage their accounts online from digital invoicing to updating their account details all at their fingertips. Register your interest to be one of the first customers to be registered to the portal once it launches in Q1 2023.


    Register your interest

    Please select the services you'd like to signup to
    Please select the description which best applies to you
    Your account number can be found on the top left hand corner of your invoice 

    Contact Details

    Would you like to use an alternative email for your portal setup?