Veolia operates the retail water and wastewater infrastructure in Papakura under a Franchise Agreement with Watercare Services. We are responsible for the provision of water and wastewater services to the Papakura Community. This includes:
- Meter reading, billing and collection of revenue
- Customer services
- Operations and maintenance of the water supply and wastewater collection systems
- Planning, design and construction of new infrastructure.
Veolia New Zealand Papakura customer charges update
Our prices are changing on 1 July 2022 to read more click here.
Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person. Our customer services team is available via telephone during the office hours stated above (except on statutory holidays). We aim to answer your calls promptly and professionally and provide follow up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures.
Telephone: (09) 295 0515
Fax: (09) 296 2632
Emergency services (24hr): (09) 295 0515
Email us: [email protected]
107 Great South Road, Papakura
10am to 5pm Mondays,
8.30am to 5pm Tuesdays to Fridays,
Statutory holidays – closed
PO Box 72-243
We welcome your feedback on our services. Your feedback and correspondence is valuable to us and we encourage you to contact us should you have any concerns with any of our services or if you have ideas for how we can improve by emailing [email protected].