Papakura Customers

Veolia operates the retail water and wastewater infrastructure in Papakura under a Franchise Agreement with Watercare Services.  We are responsible for the provision of water and wastewater services to the Papakura Community.  This includes:

  • Meter reading, billing and collection of revenue
  • Customer services
  • Operations and maintenance of the water supply and wastewater collection systems
  • Planning, design and construction of new infrastructure. 

 

Veolia New Zealand Papakura customer charges update

Our prices are changing on 1 July 2022 to read more click here.

 

Contact Us

Our Papakura office is a friendly environment with facilities for confidential discussions. We aim to minimise any delays when paying accounts in person. Our customer services team is available via telephone during the office hours stated above (except on statutory holidays). We aim to answer your calls promptly and professionally and provide follow up calls within 24 hours. Veolia also provides 24-hour emergency service for major water and wastewater service failures. 

Telephone: (09) 295 0515
Fax: (09) 296 2632
Emergency services (24hr): (09) 295 0515
Email us: [email protected]  
 

Visit Us

Veolia Water
107 Great South Road, Papakura
10am to 5pm Mondays,
8.30am to 5pm Tuesdays to Fridays,
Statutory holidays – closed

Post

PO Box 72-243
Papakura 2244
Auckland

 

Feedback 

We welcome your feedback on our services. Your feedback and correspondence is valuable to us and we encourage you to contact us should you have any concerns with any of our services or if you have ideas for how we can improve by emailing [email protected].

Tell us what you think

Please share your feedback using the rating scale below so we can improve your online experience with us (0 is very dissatisfied, and 5 is very satisfied).

Water Saving Tips

We're encouraging our customers to rethink their water use at home with practical hints and tips. Water is a precious resource.
Here's how you can rethink water use in the bathroom.

PDF
Bathroom - Water saving tips (275.63 KB)

Water Saving Tips

We're encouraging our customers to rethink their water use at home with practical hints and tips. Water is a precious resource.
Here's how you can rethink water use in the kitchen.

PDF
Kitchen - water saving tips (271.49 KB)

Water Saving Tips

We're encouraging our customers to rethink their water use at home with practical hints and tips. Water is a precious resource.
Here's how you can rethink water use in the laundry.

PDF
Laundry - water saving tips (313.44 KB)

Water Saving Tips

We're encouraging our customers to rethink their water use at home with practical hints and tips. Water is a precious resource.
Here's how you can rethink water use in your outdoor areas.

PDF
Outside - water saving tips (307.63 KB)