Frequently Asked Questions

No, our services and schedule remain the same. Additionally, your account managers will be here to support you and your business.

Our commitment to you and your business, including any contractual arrangements existing prior to the merger, are honoured. The contract between SUEZ and your company – including the agreed pricing – remains valid and the agreed services continue to be provided until the end of the contract. You will now see the Veolia logo on your invoices, but everything else, including our Purchase Orders, remains the same.

If there are any queries with charges on invoices, please contact the Accounts Receivable Team 1300 131 160. Please quote your Account Number on all correspondences

Your portal for managing waste services is now called Connect Hub (formerly SUEZ Connect) and has a new look & feel! Your service and invoice history data remain the same. You can still access the portal with your current login details and password by visiting connect-hub.com.au.

You can still reach us on 13 13 35, or by logging into Connect Hub (formerly known as SUEZ Connect) using your existing login details.

Over time, your bins will be rebranded to Veolia. However, there is no need for you to do anything right now.

At this stage, you can only enter your current sites with your SUEZ account. To visit a Veolia facility, a new account will need to be created.

We are currently in the process of developing a new online training platform, which will become available later in 2023. In the meantime please access your newly-branded ResourceWise training videos through our YouTube training channel. 

You will be notified when the new online platform is ready to use. 

Please contact the Accounts Receivable Team on 1300 131 160 to obtain a copy.

While our ABNs and ACNs will remain the same, our legal entity names are changing from late July 2022 to reflect the fact that we are now a part of Veolia.

Please refer to the table below to see our new legal entity name, and update your system and records to reflect the changes.

We recently changed our finance system and processes across Veolia. This includes changing our bank provider to HSBC.

Yes, we have changed our bank provider to HSBC. Please update your records accordingly.

Please use the new bank details for all invoices from now on.

Our old Westpac accounts are in the process of being closed. If you accidentally pay for an invoice once the accounts are closed, you’ll be notified that the account is no longer in use and the transaction will be declined.