We ask Stewart A. Wood, President and CEO for Dalkia Australia and New Zealand what these changes will mean going forward.
What Will Change?
Stewart: All Dalkia business branded assets will transition over to the Veolia name, logo and brand standards during the second half of 2014.
What does the Veolia brand represent?
Stewart: With the integration of Dalkia into the Veolia Group, customers, partners and the industry benefit from the greater span of environmental offerings. Coming together as one Veolia, preserving our customers' water, energy and raw material resources means helping them develop more cost-effective, sustainable processes through solutions that reduce their consumption and environmental impact.
Will Dalkia's integration into Veolia impact my contract?
Stewart: No, it is mainly an alignment to a single Veolia shareholder from the previous one of EDF and Veolia. It generates no change in the contractual commitments with customers nor in the continuity and quality of the services delivered, and the business will use the same ABN numbers.
Will my key contact manager change?
Stewart: No, you will keep your current point of contact. This may change according to a normal evolution process, in which case you will be informed.
What definitely will not change?
Stewart: Our dedicated focus to safety, customer satisfaction, commitment to the delivery and quality of services, the need for efficiency in everything we do, and the desire to cooperate more fully with the rest of the Veolia family. Veolia's energy services expertise and know-how can now be offered to a larger customer base to provide integrated environmental solutions.
Has the customer service centre contact details changed?
Stewart: No, for 24/7 energy services support, our customer service centre is contactable on the following numbers – Australia: 1800 325 542, New Zealand: 0800 325 542.
Where do I send invoices for processing?
Stewart: For now, please continue to send all invoices to the same electronic or PO Box addresses that you have been using. This may change sometime in the near future, in which case you will be informed.
Are Dalkia office locations changing across Australia and New Zealand?
Stewart: Yes in some instances. Our Melbourne, Adelaide and Auckland offices have already integrated into existing Veolia office locations. The Sydney and Perth offices will move during the month of July 2014. Please note all our office locations listed below that includes the new addresses and please update your records accordingly.
New South Wales
Sydney - National Head Office, Level 4, 65 Pirrama Rd, Pyrmont, NSW, 2009
Sydney - State Office, Cnr Unwin & Shirley St, Rosehill, NSW, 2142
Canberra - Unit 4, 7 Beaconsfield Street Fyshwick, ACT, 2609
Newcastle - Unit 4/10 Enterprise Drive, Beresfield, NSW, 2322
Wollongong - 12-16 Princes Hwy, Fairy Meadow, NSW, 2519
Victoria
Melbourne - Level 1, 85 Buckhurst Street, South Melbourne, VIC, 3205
Queensland
Brisbane - State Office , 30 Technology Drive, Augustine Heights, QLD, 4300
Gold Coast - Unit 1, 13 Kamholtz Court, Molendinar, QLD, 4214
Cairns - 16/223 Hartley Street, Portsmith, QLD, 4870
Sunshine Coast - 9/12 Norval Court, Maroochydore, QLD, 4558
Townsville - Unit 3b, 25 Keane Street, Currajong QLD, 4812
Northern Territory
Darwin - Unit 1, No. 5 Roni Court, Winnellie, NT, 0820
South Australia
Adelaide - 500 Churchill Road, Kilburn, SA, 5084
Western Australia
Perth - 6 Rivers Street, Bibra Lakes, WA, 6163
New Zealand
Auckland - Unit U, 20 Cain Road, Penrose, Auckland, 1060
If you have further questions regarding this transition please do not hesitate to contact us.