New Customer FAQ's

How do we book a bin collection (empty) or removal?

Call us on 132 955 and select option 1 or email wa.binbookings@veolia.com.au


We want to cancel/skip our next service. Can we?

Call us on 132 955 and select option 1 to advise us of any one-off service cancellation or additional service requirements.

Alternatively, you can send an email to wa.binbookings@veolia.com.au


We'd like a monthly Purchase Order referenced on our invoices. Is this possible?

Absolutely! Please email your PO or PO reference to wa.internalsales@veolia.com prior to the end of the billing cycle it relates to.


Our premises is busy, can you service outside of business hours?

Yes! We service a majority of our clients outside of business hours. The most common options are, place/leave your bin in an unlocked or accessible area; let us know your gate code or provide us with a key to your lock, or; we can provide a lock for $30 of which you can use to double-lock your gate.


Other people are using our bins. What should we do?

Simply email wa.internalsales@veolia.com or call us on 132 955, option 2 and we can supply and fit a lock for $30.

Each padlock comes with two keys.


We're moving sites or have sold our business, who do I notify?

Prior notice of your change can assist us in planning a seamless relocation and/or continuation of service. 

Please email wa.internalsales@veolia.com, including the effective date/s, new address/owner details and any specific requirements.


Do you service on Public Holidays?

With the exception of Christmas Day and New Years Day, we operate on all WA Observed public holiday for General Waste, Mixed Recycling and Cardboard services.

Food Waste (Organics) services do not operate on Public Holiday due to the disposal facility being closed.

You will receive an email prior to all Public Holiday and Holiday periods to notify any change in service and for you to notify us if your business is closed on the select Public Holiday.


Our bins are broken/damaged or missing. How can we get replacements?

We understand that damage and/or wear and tear can affect the look and functionality of you bin. 

Please send a photo of the damage to wa.internalsales@veolia.com and we can arrange a replacement.

A replacement cost may apply for malicious damage or damage due to overloading of bins.

 

If you have more questions not covered in this section, please call 132 955, option 2 or email wa.internalsales@veolia.com.