Veolia Australia and New Zealand has been announced as one of three finalists in the SAP Best Run Awards under the Experience Management category.
Open to customers and partners leveraging SAP products or technology, the Best Run Awards celebrate the achievements of the top companies and people in Australia and New Zealand that are using SAP products to turn insight into action, drive innovation, and transform their businesses.
Under the Experience Management Category, finalists demonstrated the use of experiential data, combined with operational data, to make significant changes in their business, and improve customer or employee outcomes. The other finalists in the Experience Management category include Qantas and Volkswagen.
The use of the Qualtrics tool to gain employee and customer insights is a critical part of Veolia ANZ’s digital roadmap and transformation.
Veolia ANZ’s Chief Digital Officer, Ben Sullivan, said "SAP Qualtrics has helped us swiftly and effectively connect with our employees and customers and forms a critical part of our broader digital roadmap. The real time insights available through the [Qualtrics] platform has enabled us to respond to the needs of our employees and customers. During COVID-19, particular focus on employee engagement, safety and health and well-being has been paramount for us; Qualtrics has been a key enabler in measuring the sentiment of our 4000 staff members and allowing agile response."
Winners of the SAP Best Run Awards ANZ will be announced in November, 2020.