Industrial Services Delivery

We work directly with our clients during all stages of work and together, we monitor the process to determine where we can create additional value. Our scope of works is based on a system of proportional improvement to ensure that our client’s products and services are continually enhanced.

Veolia offers a complete end-to-end service delivery program for all industries across Australia and New Zealand, including:

  • Project management
  • Pre-planning
  • Material/equipment selection
  • Stock management
  • Procurement
  • Delivery of works.

Does Veolia offer dedicated contract management teams as part of its service delivery?

Yes, our common management structure for industrial services contracts is below, but this can be tailored to meet specific client needs:
 

Please see our contract management page for more information.
 

Does Veolia set Key Performance Indicators (KPIs) as part of its service delivery?

At Veolia, Key Performance Indicators (KPIs) are the metric that allows our clients and our organisation to gauge how we are performing at all stages of projects. Our KPIs are based and measured against safety, quality and meeting project completion dates for a range of refractory projects.

Set KPIs make us accountable for our performance and allows our work to be measured against achievable targets associated with any number of milestone objectives.

Typically, our KPIs are associated with the following:

  • Safety performance
  • Quality
  • Schedule
  • Budget
  • Environmental non-conformance notices
  • Rework occurrences
  • Schedule overrun
  • Industrial stoppages
  • Total cost ownership reduction
  • Best practice report
  • Customer satisfaction rating
  • Deviation between actual and planned hours.

Please see our quality management and operational compliance pages listed below for more information.
 

Want to learn more about Veolia’s service delivery for the industrial market?

In Australia:
Please submit an online request for quote form, and a customer service centre representative will be in touch with your shortly.

For all other general enquiries, please submit an online enquiry to our customer service team or call us at 132 955.

In New Zealand:
Please submit an online request for quote form, and a customer service centre representative will be in touch with your shortly.

For all other general enquiries, please submit an online enquiry to our customer service team or call us at 0800 325 542.
 

Contract Management
Quality Management
Operational Compliance