Services essential

Veolia ensures sustainable access to basic water, cleanliness and energy services for its partners, delegating authorities and industrial clients. We are committed to ensuring that everyone has access to quality services, developing locally appropriate solutions. In particular we support policies that target the most disadvantaged people and / or neighborhoods.



Provide and maintain services essential for health and human development.



Contribute to the sustainable development objectives as defined by the United Nations General Assembly in September 2015, in the same way as we contributed to the Millennium Development Goals.



This document sets out the key data on Veolia’s Corporate Social Responsibility (CSR) performance.

Through its contracts with local authorities, Veolia provides 95 million people with drinking water, almost 63 million people with wastewater services, 43 million people with waste collection services and nearly 7.9 million people with heating services worldwide.This commitment comes in the form of responses to calls for tenders in the territories and countries where access to services is a major human development issue, and formal requests from the authorities.

In developing and emerging countries, the Group has accompanied many cities through contracts including explicit targets or incentives for expanding the service and maintaining access to services. Since the Millennium Development Goals were established in 2000, the Group has helped to ensure 9.6 million people have access to drinking water and has connected more than 4.4 million people to sanitation services [1], notably through its social connection programs in Africa and Latin America. The Group relies on societal engineering, Acces, applicable to all its business lines and integrating the three areas in technical engineering, financial and institutional engineering, societal engineering and customer relations. In 2018, 1.1 million people were connected to a drinking water supply and 820 993 to a sanitation network.

In developed countries, the company is also committed to maintaining access to services for the most disadvantaged people, as well as people in precarious situations or that are homeless. Veolia is involved in local solidarity efforts which, in addition to social pricing, combines three categories of aid: emergency solutions, assistance and prevention solutions. 

Reporting of societal indicators 2016 (636.68 KB)

Veolia in particular ensures it provides all its customers with proximity tools and tailored actions adapted to the specificities of the local areas and the needs of the population. Veolia has therefore made mediation a differentiating area in its strategy. The Group partners with local players from the business world and civil society which are as close as possible to the local population in order to identify weak signals, anticipate possible barriers to access to services, raise awareness, inform and support users in their efforts. Mediation mechanisms ensure Veolia’s operational performance and a close relationship with customers.

Access to essential services remains a key issue in the Group’s strategy. However, Veolia contributes more extensively to the objectives of the international community through its activities and its commitments. The Group has therefore initiated a discussion that includes its stakeholders to define a structured, precise and quantified response regarding its overall contribution to the new SDGs.
This study confirms in particular the role of Veolia as a major player of the sustainable city (SDG 11) through the management of essential services​water, sanitation (SDG 6) energy (SDG 7) and environmental services (SDG 11).



The Veolia Foundation helps develop access to essential services as part of its international solidarity activities (humanitarian emergencies and development assistance), which is one of its three priority areas, and builds partnerships with United Nations agencies (UNICEF, UNHCR), major international organizations (Red Cross, ACF, MDM, International Solidarity, Oxfam, etc.) and supports governments. It provides financial support and makes the skills of Group employees available (Veoliaforce). 



[1] Measured through the commitment monitoring indicator No. 6. The data are obtained from the number of connections made by Veolia to water and sanitation, multiplied by the average number of persons per household in 8 countries with poor access and where Veolia works on providing access to these services