[     Business case listing ](/en/achievements "  Business case listing")



 

 

 

## THE JAPANESE WAY OF LIFE

Natural hot spring baths, known as *onsen,* are an essential element of the Japanese lifestyle. The baths in Hakone have won a reputation throughout Japan and attract many tourists.  
As part of its duties in managing the public water service for the city of Hakone, Veolia operates the system that supplies untreated hot spring water to these traditional *onsen.* Some 5,000 cubic meters of raw water is pumped each day from a reservoir located 400 meters below the plant.

## A COMPREHENSIVE CONTRACT THAT'S UNIQUE IN JAPAN

Veolia is the only private foreign operator in Japan to have been awarded comprehensive responsibility for water services as part of a delegated public service contract.  
The five-year contract in Hakone includes operating, maintaining and renovating the water production and distribution facilities as well as customer service.  
A quality water supply is especially critical in this tourist spot. Hakone is the preferred summertime destination for Tokyo residents, hosting thousands of visitors each year.

## Key figures

- 20,000 cubic meters of drinking water produced daily
- 5,000 cubic meters of water supplied daily to the *onsen*

## Customer benefits

- Operational excellence: improved network efficiency, real-time monitoring of facilities, improved water quality
- Controlled costs and investment
- A high level of satisfaction with service quality among residents

## Solutions

- Water treatment: engineering and construction, production, operation and maintenance
- Water transport: network design and installation, distribution
- Customer relations: multi-channel customer relations and management, customer account management, metering
- Asset management
- Human capital and management: personnel management, continuing education

**Learn how Veolia is resourcing the world**

[> See how we’re working to improve access to water](http://www.veolia.com/en/resourcing-world/introduction/we-help-improve-access-water)



 

 

 



 

 

20,000 cubic meters of drinking water produced daily



 

 

 

 

 

 





5,000 cubic meters of water supplied daily to the onsen