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Anticipating natural disasters and ensuring the continuity of water services


Due to climate change, the frequency and intensity of threats such as earthquakes, hurricanes, winter storms, floods, droughts, landslides and fires are increasing. According to the World Resources Institute (WRI), double the number of people will be victims of flooding in 2030 than in 2020. These natural disasters will impact our territories, populations and the continuity of essential services, such as drinking water and wastewater treatment, which can, in particular, spill into the natural environment in the event of bad weather. Today we have to not only fight climate change and mitigate its effects, but also adapt to anything that cannot be avoided.

Water is essential to life. It is used for domestic purposes, drinking, eating, washing... but has other uses too. It is central to a number of industrial activities, to agriculture which consumes the most water, the construction industry and energy services. Veolia deploys its entire range of expertise to provide water supply and wastewater treatment services to municipalities, industry and consumers, under all circumstances. To do so, we develop resilience strategies and new tools to anticipate risks, make infrastructures more resilient and implement continuity plans in the event of sudden service interruptions.

Who are our customers?

Cities, industry

Veolia solution

To anticipate natural disasters and secure water services, the Group develops resilience strategies and a range of connected tools:

Hubgrade, control centres enable Veolia teams to remotely and continuously manage water, energy and waste facilities,

→ The SURface Flood Forecast tool (SURFF), developed by Veolia subsidiary Krüger in Copenhagen monitors the wastewater network and treatment plants in real time on the basis of weather conditions,

→ In real time the Kapta™3000 probes monitor the quality of the water passing through the networks and alert operators if there is a malfunction,

→ AQUAVISTA, a digital portal developed by Veolia Water Technologies for municipalities and industrial companies, enables them to monitor not only water consumption levels in real time and react in the event of a problem, but also the flow rate at the outlet of the circuit, and if necessary obtain assistance from Veolia experts,

→ The SWiM (Smart Water Integrated Management) tool,commissioned by Pražské Vodovody a Kanalizace (PVK), the operator in charge of Prague's water services, and Veolia, is used to manage and monitor the entire water network.

A water expert since 1853, Veolia develops innovative, digital solutions to anticipate the threats posed by natural disasters and guarantee continuity of service.

Benefits for our customers

Continuity of service

Cost efficiency

Securing infrastructures

They chose this solution



Developing a resilience strategy in Copenhagen and reducing flood risks

Following periods of heavy rainfall, Copenhagen decided to protect itself and be more resilient with a view to avoiding the discharge of wastewater into its port during flooding events. Thanks to the SURFF tool, the city has advance warning of the risk of rainfall, can visualize flood zones and manage its facilities remotely. During the heavy rains of 2011, the use of SURFF is estimated to have saved the city €200 million.



Vallée de la Bièvre

Real-time monitoring of the Bièvre river flooding with an automated management system

The July 1982 floods in the Vallée de la Bièvre caused significant human and financial damage. After two additional retention basins were built to increase the volume that could be stored by 64,000 m3 , the SIAVB (Syndicat Intercommunal pour l'Assainissement de la Vallée de la Bièvre) called on Veolia's expertise to guard against new risks with: the installation of rain gauges, continuous assessment of the hydrological functioning of the Bièvre River and its regulation system, introduction of a flood forecasting tool to identify the areas that would be impacted during crises, and so on.




United States

The New Orleans

New Orleans, the first city in the world to put a comprehensive resilience strategy in place

In 2005, Hurricane Katrina devastated the coast of the Gulf of Mexico. 80% of the city of New Orleans was flooded and 1,800 people lost their lives. To protect against similar events, or any other impact or chronic stress factor, the city decided to measure its exposure and transform its urban system in order to increase its resilience. The challenge was taken up in the risk assessment plan implemented by Veolia, the reinsurer Swiss Re and New Orleans under the world’s first public resilience partnership.