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Fully engaged in digitization

All the attributes of the digital world – mobility, data science, the cloud, the Internet of Things, etc. – are being brought into play to assist with Veolia’s ambitious digital transformation.

This transformation is guided by a “digital roadmap.” Created collectively by the headquarters and the operational units, it has been expanded to include the expectations garnered from employees, customers and end users.

 Veolia’s digital transformation goes well beyond a mere IT project. It defines the Group’s future on both the managerial and operational levels. It will change our working methods, technology and business models. It will also help us adapt to new uses, improve the performance of our businesses and customer experience, and find new areas of growth for the future.

Chloé Dupont, Director of Digital Transformation
Chloé Dupont - Directrice de la transformation digitale Veolia

Veolia’s digital roadmap is based on four pillars combined with concrete goals for 2019 and performance indicators.

Employees: Goal: simplify uses,  and encourage agility  and collaboration
Goal: use digital technology  to be increasingly customer  focused in terms of both the  performance of the service  provided to them and in our  relations with them
Operations : Goal: optimize operational  performance
Offers: Goal: test new services  and develop new offers