Today’s cities face a number of challenges. Improving the efficiency of services, increasing attractiveness, finding social and environmental solutions to ensure sustainable urban development, and the need to increase resilience are all challenges that have to be met against the backdrop of increasing pressure on public finances.
In this context, Veolia has positioned itself as a catalyst and a support in the attractiveness and economic and social development of cities by offering stand-out solutions and diversifying its contractual models.
Developing innovative models for cities
In addition to the traditional delegated management models, Veolia helps cities and territories create value with solutions for resilience, the circular economy, inclusion, digitalization, and quality of life. These solutions take an advisory and co-construction approach and are based on new models, adapted to the forms of intervention and the level of commitment its customers now demand. Veolia also relies on the synergies between its three businesses (water, waste, and energy) to develop innovative multi-product solutions, for example in sludge management or more generally in urban planning.
Responding to cities’ demands for efficiency
Veolia is further industrializing its processes and adapting its organization to lower costs and respond competitively to cities’ demands for efficiency. In addition, the Group establishes performance and operating contracts that significantly improve the quality and efficiency of water, waste, and energy services. In emerging countries, Veolia is helping to develop access to resources and services for the population as a whole.
Improving customer relations and consumer services
Veolia is helping to improve its relationship with its customers - municipalities and consumers - by developing a new range of digital services called Urban X. It includes:
• Urban Namix, a system for urban service managers providing intelligent management of essential services through a hypervision system that combines sensors, real-time information, warning systems, intelligent prediction, and work orders.
• Urban Board, a smart city dashboard, brings together technical information with social network streams to give politicians an overview that combines urban services performance with people's perception of mobility and security, cleanliness and the environment.
• Urban Pulse makes citizens actors in their smart cities. This application provides a large amount of information in real time about the city directly on residents’ smartphones. They can get involved in the local circular economy and help to reduce the environmental footprint of infrastructures: sorted waste collection, voluntary use of waste collection centres, leak alerts, etc.