A key aspect of the strategy adopted for Veolia’s Water business in France, the creation of Nova Veolia makes it possible to develop services with high digital content. Within specialist companies, Veolia’s know-how is enriched with additional expertise to create new businesses for all types of customers, and which, above and beyond the area of water, also target all private and industrial customer markets.
An incubator of new business, Nova Veolia invests in start-ups and forms partnerships with avant-garde companies in the areas of digital technology, smart cities, energy savings, customer relations and even financial services.
Building on its lead position in the area of water, its knowledge of customers, subscribers and its operational sales network deeply embedded in the national territory, and its experience in managing information flows, Nova Veolia rethinks this expertise to provide customers with services that equate better with their expectations. In an economy subject to ongoing tension, specialist companies need to establish additional resources for their customers and help to modernize and improve the supervision of their actions.
These services include: optimizing planning and supervision of technical services provided in rounds (maintenance and emergency services), mass invoicing and recovery operations that have been simplified, sped up and computerized, smart payment, sharing and exchanging expertise about the water cycle through an unprecedented collaborative forum, a mobile app for consumers to improve how they manage their water and energy consumption and eventually to control their connected house, a multi-channel customer service able to handle calls 24/24 and launch targeted telephone campaigns, or even benchmarking production and water treatment plants at the international level.
“This rollout of specialized companies is truly a forward-looking approach,” explains lain Franchi, President of Veolia’s Water business in France. “We are driving change in our businesses because the market has changed. It is the customers who invent uses and no longer companies that impose their standards. Moreover, changes to information systems, their openness and mobile apps are giving companies a ‘shakeup’ that is forcing them to find a solution leading to greater simplicity and flexibility in a context of increasingly scarce financial resources. With Nova Veolia, we hope to be in a position to create a new way of being the market leader.”
After having launched Fluks Aqua, a knowledge aggregator bringing together the largest international community of operators in the water cycle and making it possible to search for information and answers to users’ everyday questions – currently 1,000 – will shortly be opened to the market. Within this context, Nova Veolia is launching Majikan, the first turnkey planning and optimized supervision service for multi-business field operations designed for infrastructure owners and/or managers.
This will be followed by Payboost, an efficient and innovative mass invoicing and payment service (rent, service charges, water bills, etc.). M2Ocity, a renowned telecommunications operator specializing in the Internet of smart and connected objects, with an installed stock of 1.5 million connected objects is also joining Nova Veolia. This subsidiary plans to develop new services outside the water business but still in the vanguard, in particular for transportation and data collection.
All these growth drivers are indicative of Nova Veolia’s goals.
Nova Veolia is a 100%-owned subsidiary of Veolia Water France, dedicated to the development of innovative services with a high digital content. An incubator of new business, Nova Veolia develops and markets, through specialized companies, services developed around high value added expertise and know-how. Nova Veolia’s innovative offer targets the new needs of public and private companies, whether or not they operate in the area of water.
Veolia group is the global leader in optimized resource management. With over 179,000 employees* worldwide, the Group designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and to replenish them.
In 2014, the Veolia group supplied 96 million people with drinking water and 60 million people with wastewater service, produced 52 million megawatt hours of energy and converted 31 million metric tons of waste into new materials and energy. Veolia Environnement (listed on Paris Euronext: VIE) recorded consolidated revenue of €24.4 billion* in 2014.
(*) 2014 pro-forma figures, including Dalkia International (100%) and excluding Dalkia France.
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