A full range of services for building occupants and production - IFM

Solution

As an expert in multi-site operations in various sectors, Veolia offers personalized services for Integrated Facilities Management to businesses, thereby optimizing service, quality and cost.


Veolia offers its customers a complete range of services, ranging from hard services for site maintenance and production support, to soft services for building occupants.

Among the many benefits for our customers:

→ Fully integrated services
→ Global risk management
→ A single point of contact
→ Better visibility thanks to consistent reporting
→ Better economic performance of contracts
→ Transfer of good practices between sites


Who are our customers ?

For industrial customers: production sites, infrastructures, warehouses, R & D spaces, commercial premises.


The Veolia Solution 

A high level of internally provided services: we directly provide all the general or essential hard services (including utilities, water cycle and waste) as well as a number of soft services, with the following advantages

→ Responsive relationship: to ensure our customers have flexibility and modularity, we develop our services according to their needs.

→ An established network of service partners: for certain specific soft services, we rely on carefully selected partner service providers. This optimal combination ensures the best delivery and the best support for all services, everywhere.

→ Formalized processes for contract performance: each service contract is accompanied by performance indicators, which are monitored and managed by automated reporting applications that allow the information to be shared with our customers.

→ Controlling multi-site contracts: In the context of single regional / global contracts, consolidated reporting ensures control at a central level while services are provided locally, consistent with the needs of the site / country.
→ Self-monitoring and continuous improvement approach: seeking out innovation and continuous improvement is central to Veolia's approach with a view to ensuring optimal contract performance over time.

Veolia’s IFM includes:


Benefits for our customers 

Full integration of services

Transfer of good practices for continuous improvement

Global and consistent risk management


They chose this solution

Italie

GSK Italy - EN

GSK: Maintenance of a pharmaceutical factory in Italy

On the GSK vaccine production site in Siena, Italy, Veolia offers a wide range of IFM hard and soft services which strengthen the resilience of plants, and improve the quality and comfort of the occupants.

Europe

PSA Group - EN

Veolia optimizes PSA Group's environmental footprint

Designated "Best Technical Supplier" in 2011 and awarded the "Performance Trophy for industrial equipment and services" in 2017 by the PSA Group, Veolia provides multitechnical and multiservice management on 6 main sites and 19 satellite sites for the car manufacturer in France. The Group also manages the utilities and infrastructure of a PSA site in Slovakia, along with water and waste treatment, cleaning and logistics.

France

Volvo - EN

Volvo: a multi-site and multi-service contract

Veolia is present on three Renault Trucks (Volvo Group) sites in the Lyon area. The Group provides preventive and corrective maintenance services for heating, air conditioning, refrigeration, water circuits, buildings, electrical maintenance (including high voltage), as well as services (cleaning, green space maintenance, removals, reception, etc.).