Environmental year: key figures

In its Purpose, Veolia expresses its aim to take stakeholder expectations into account when creating and sharing wealth. Accordingly, Veolia has committed to a multifaceted performance which takes into account the economic and financial, commercial, human resources, social and environmental performance.

UN Sustainable Development Goals (SDGs)

Veolia participates in the implementation of all 17 UN Sustainable Development Goals (SDGs), with a direct impact on 14 SDGs.

No poverty

Zero hunger

Good health and well-being

Quality education

Gender equality

Clean water and sanitation

Affordable and clean energy

Decent work and economic growth

Industry, innovation and infrastructure

Reduced inequalities

Sustainable cities and communities

Responsible consumption and production

Climate action

Life below water

Life on land

Peace, justice and strong institutions

Partnerships for the goals

15 priority objectives for multifaceted performance under GreenUp 2024-2027

Dimension	Commitment	Objective pursued	Indicator - definition	2023 baseline	Results 2024	Results 2025	2027 Target
Commercial performance	Guarantee results over the long-term through innovative services	1. Customer and consumer satisfaction	Customer satisfaction rate calculated using the Extended Net Promoter Score methodology (score and revenue coverage) ⁽¹⁾	Not applicable	NPS score = 55 with 81% of revenue covered	NPS score = 57 with 84% of revenue covered	NPS Score ≥ 30 with 80% of revenue covered
		2. Decarbonization of our customers – Scope 4	Erased GHG emissions (new methodology)⁽²⁾	13,45 Mt	+13 % vs 2023	+23.6 % vs 2023	+30 % vs 2023
		3. Growth boosters and innovation	Revenue growth in priority business segments (Energy, Water Technology, Hazardous Waste) ⁽³⁾	12.032 billion €	+6.6 %	+8.6 %	CAGR ≥5% at constant energy prices and exchange rates, excluding divestitures planned at 01/01/24
Environmental performance	Combat pollution and accelerate ecological transformation	4. Decarbonization – scopes 1 and 2 reduction	Scopes 1 and 2 ⁽⁴⁾ GHG emissions reduction	24.3 Mt of CO2 eq (Baseline 2021)	-14.5 % vs 2021	-18.6 % vs 2021	-18 % vs 2021
		5. Decarbonization – transformation of our assets	Decarbonation Capex; Phase Out of coal and methane capture (cumulative 2024-2027) ⁽⁵⁾	Not applicable	133.5 M€	141 M€	600 M€ (cumulative 2024-2027)
		6. Fresh water saved and resource regeneration	Freshwater saved (reuse, desalination, leakage reduction)	1.4 billion m³	1.45 billion m³	1.574 billion m³	≥ 1.5 Md m³
		7. Depollution – biodiversity	Biodiversity preservation on sensitive sites	59% progress on action plans (new scope)	73% progress on action plans	80% progress on action plans	≥ 85% progress on action plans
Human resources performance	Give meaning to our employees work and help them with career development and commitment	8. Health, safety and well-being	Lost time injury frequency rate (Veolia employees)	4.95	4.33	4.11	≤ 4.1
		9. Employee commitment	Employee commitment rate (Voice of Resourcers Survey)	89 %	88 %	88 %	≥ 85 %
		10. Diversity and inclusion	Proportion of women in the Group Management Committee	25.6 %	32.4 %	37.1 %	≥ 30 %
Social performance	Support regional development through responsible means	11. Ethics and integrity	Positive answers to the ethics and compliance question in the “Voice of Resourcers” survey	88 %	86 %	88 %	≥ 83 %
Social performance	Support regional development through responsible means	12. Support to local communities	Residents benefiting from inclusive solutions to access essential services (all activities) ⁽⁶⁾	7.8 million people	8.4 million people	9.2 million people	8.4 million people (at constant scope)
Economical and financial performance	Increase prosperity and results over time	13. Profitability	Current net income, Group share ⁽⁷⁾	1,335 M€	1,530 M€	1,643 M€	CAGR ~10% (constant FX 2023)
		14. Investment capacity	Free Cash Flow (before discretionary growth Capex) ⁽⁷⁾	1,683 M€	1,819 M€	1,782 M€	Annual target
		15. Return on capital employed	Post-tax ROCE⁽⁷⁾	8.3 %	8.8 %	9.4 %	Annual target

_{(1) In 2025, the methodology was applied and validated on 359 operational units, covering a revenue of €37 billion (84% of the total revenue amounting to €44.2 billion). The remaining 16% corresponds to entities that did not send surveys (calls for tenders in progress, contractual difficulties, etc.) or that sent surveys that did not meet the validation criteria.}

_{(2) Scope 4, also called erased emissions, is a concept specific to Veolia, to assess the GHG emission reductions of third parties thanks to Veolia’s decarbonizing solutions. It is defined in point 4.1.2.1.4. Veolia ensures that scope 4 is recognized differently than its scopes 1, 2 and 3 emissions and may under no circumstances be subtracted from them.}

_{(3) The definition of Growth Booster has been aligned with the GreenUp Booster definition.}

_{(4) % reduction compared to the 2021 baseline restated according to the new allocation method, GHG emissions in scopes 1, 2 and 3.}

_{(5) The indicator is calculated based on the initial investment budget for new forms of energy aimed at eliminating coal in Europe by 2030, that was estimated in 2023 at €1.65 billion.}

_{(6) The methodology includes activities related to Water, Waste and Energy; the scope of the BUs / contracts includes the former Suez contracts.}

_{(7) See the definition of financial indicators in Section 5.5 below.}

Our commitments for multifaceted performance

Environmental year: our key figures