Corrective maintenance (CM) is a necessary function within any maintenance program and depending on how inclusive the preventative maintenance contract is, the number of CM works may reduce over time.
What is the process for booking corrective maintenance services?
This is highly dependent on initial client consultations as well as how the contract has been structured. Regardless, a corrective maintenance process will be similar to below:
- Client calls our Customer Service Centre (CSC)
- CSC allocates the corrective maintenance task to technician
- Technician attends to maintenance and signs in with relevant facilities personnel
- Technician completes maintenance and paperwork.
There are generally two scenarios that occur in corrective maintenance works:
Whilst performing management, the technician finds plant fault and finds it’s on budget.
- Technician calls manager with fault details and budget for repair.
- Manager advises tech of maintenance authority.
- Tech does repair work and gets paperwork signed by relevant facilities personnel. All paperwork submitted and puts through to give customer invoice.
- Invoice is then received by the customer.
- If the tech manager decides the budget is going to be over than what is preferred, then the asset manager has to be contacted and needs to approve of the work.
Whilst performing management, the technician finds plant fault and find it’s over budget.
Customer Account Manager to review with tech and put together the budget for the technician to call through to manager.
Want to learn more about Veolia’s corrective maintenance services?
Please submit an online enquiry to our customer service team or call us at 1800 531 988.
In New Zealand
Please submit an online enquiry to our customer service team or call us at 0800 325 542.